Using Social Media to Fix Transit That Fails

At Streetsblog Network member blog Planning Pool, this week is being billed as "Fail Week" — a full five days on "information about bad planning, lack of planning, and planning generally gone awry." We can’t wait to see what they’ll be doing. There’s certainly no shortage of potential topics.

Their first fail-related post actually has to do with a success of sorts — the use of Twitter to highlight problems in transit:

transitFail.jpgOne of the more complicated aspects of Twitter are hashtags. Hashtags are words preceded by the hash symbol, #, like #transitFAIL.
The purpose of a hashtag is to organize information and people. They are
often used to Tweet about current events, conferences, quotes,
activities, memes, and other things. Mashable has a good explanation about how they work.…

One of my favorite planning-related hashtags is #transitFAIL.
The purpose of #transitFAIL is to publicize where public transportation
fails its customers and users. It’s a particularly effective tool,
because you can use SMS messaging or use a web-enabled smartphone to
instantaneously tell the world about how transit just let you down.
Some smartphones can even take photos or videos and upload them to
Twitter, too.

Smart transit providers will use this feedback to improve their
service and see where the problems are. I’d like to see transit
providers use Twitter to notify people about service changes or delays,
too.

I didn’t know about the #transitFAIL hashtag, but it’s a good idea (we actually used "transitfail" as a tag in Flickr when we were putting together this user-generated slide show on lousy transit). Some transit agencies are using Twitter for service delays as well — @NYCTSubwayScoop is an example. Will this ever evolve into standard practice? Should it? Or is the reach too narrow?

If you know of more good transit-related uses of Twitter, drop them in the comments.

Oh, and we’re @streetsblog, in case you want to follow us.

ALSO ON STREETSBLOG

Friday Job Market

|
Looking to hire a smart, qualified person for a position in transportation planning, engineering, IT, or advocacy? Post a listing on the Streetsblog Jobs Board and reach our national audience of dedicated readers. Looking for a job? Here are the current listings: Streetsblog NYC Reporter, New York, NY We’re looking for a talented journalist to […]

Suburban Poverty and the Transit Connection

|
Today on the Streetsblog Network, Yonah Freemark of The Transport Politic looks at the new Brookings Institution report on suburban poverty levels and the connection to future transportation planning in those regions. Freemark, who recently wrote about how the city of Paris is extending its transit infrastructure to its traditionally lower-income suburbs, points out that […]

Thursday Job Market

|
Looking to hire a smart, qualified person for a position in transportation planning, engineering, IT, or advocacy? Post a listing on the Streetsblog Jobs Board and reach our national audience of dedicated readers. Looking for a job? Here are the current listings: Policy and Research Manager, Transportation Alternatives, NYC Transportation Alternatives is at the forefront of Vision […]

Thursday Job Market

|
Looking to hire a smart, qualified person for a position in transportation planning, engineering, IT, or advocacy? Post a listing on the Streetsblog Jobs Board and reach our national audience of dedicated readers. Looking for a job? Here are the current listings: Research Analyst, Metropolitan Area Planning Council, Boston, MA The Metropolitan Area Planning Council’s Data Services […]

This Week: Vignelli, NYMTC, and Transit Trends

|
It’s a light week on the Streetsblog calendar: Highlights include a talk about the Vignelli subway map, the New York Metropolitan Transportation Council’s annual meeting, and a lecture on transit trends. Here are the details: Tuesday: Peter Lloyd, co-author of the new book “Vignelli: Transit Maps,” joins Yoshi Waterhouse and Beatriz Cifuentes of Vignelli Associates […]

This Week: Transit Love, Taxis and TOD

|
Start your week off by sending a valentine to New York’s transit system, and then enjoy some intellectual conversation about the future of the taxi and the promise of transit-oriented development. Today: Happy Valentine’s Day. Join Transportation Alternatives, the Transit Workers Union, WE ACT for Environmental Justice and the Straphanger’s Campaign at three different subway […]