"[MTA leadership] is stuck, and because the policies aren't catching up with the reality and what's best, in a sense, they're choking the system," says a transit union boss.
Free transit pilots are popping up around the world as the pandemic rages on — and so are heated debates about whether they'll stymie efforts to deliver the high-quality service.
Transit agencies can move from a policing model that seeks to detain, arrest, and imprison people to a system that carefully considers accessibility, affordability, mental health, public health, reentry, safety, and healing. Here's how.